Tuesday, December 28, 2010

Honda and Ford has the lowest complaint ratios for any large manufacturer

By Mark Kleis

2010 will likely go down in history as one of the most historic years in the automotive industry, with major shifts in paradigms, safety legislation and global alliances. Of the most memorable events will likely be the seemingly endless string of safety recalls that plagued Toyota, and as a result the number of complaints logged by the National Highway Traffic Safety Administration were driven to a record high of over 40,0000 valid complaints.

By mid-December of 2010, NHTSA had already received complaints across all automakers totaling over 40,000, which is four times more than previous years based on analysis by Edmunds and The Los Angeles Times. The same data showed Toyota leading with the most complaints of any automaker with nearly a quarter of all complaints.

Toyota’s complaints per 100,000 vehicles climbed from 37 in 2009, to 87 in 2010. The second worst offender was Nissan, logging 62 complaints per 100,000 vehicles sold, followed closely by Volkswagen with 58 complaints. The overall industry average came in at just 47 complaints per 100,000 vehicles sold – a figure bumped from just 30 the previous year.

Ford and Honda had the lowest complaint ratios for any large manufacturers in the U.S.


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